Terms of Service

1. Parties and Acceptance

These Terms of Service ("Terms") form a legally binding agreement between:

• ClearAI HQ ("we", "us", "Company"): [LEGAL ENTITY NAME — TO BE CONFIRMED], registered in Stockholm, Sweden.
• You ("Customer", "User"): the individual or legal entity creating an account or using the platform.

By clicking "Sign up", completing the registration process, or otherwise accessing the platform, you confirm that you have read, understood, and agree to these Terms.

2. Service Description

ClearAI HQ is an AI-powered business operating system providing tools for social media management and publishing, content creation, business planning, CRM, email marketing, analytics, and related features (the "Service").

The Service integrates with third-party platforms including Instagram, Facebook, LinkedIn, TikTok, and Threads via their official APIs, and uses AI language models from Anthropic (Claude) and Google (Gemini).

We reserve the right to modify, add, or remove features at any time. Material changes that reduce core functionality will be communicated with reasonable notice.

3. Account Registration

• You must be at least 18 years of age to create an account.
• You must provide accurate, current, and complete information during registration and keep it updated.
• You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately at legal@clearaihq.com if you suspect unauthorised access.
• Each individual or legal entity may hold one free-tier account. Multiple free accounts for the same person or entity are not permitted.
• Accounts may not be transferred or sold to another party without our written consent.

4. 14-Day Free Trial

• Duration: The trial begins on the date you create your account and expires after 14 calendar days.
• Access: During the trial you have access to all features available on the paid plan you select (or the highest tier if no plan is selected).
• No automatic charge: Your trial will not automatically convert to a paid subscription. At the end of the trial, your account will revert to the free tier (with limited features) unless you actively subscribe.
• One trial per person: The free trial is available once per person or legal entity. Creating multiple accounts to extend a trial period is a violation of these Terms.
• Data retention after trial: Content and data created during the trial is retained for 30 days after trial expiry. Subscribe before that date to regain full access.

5. Subscriptions and Billing

5.1 Plans and pricing

Paid plans are offered on a monthly or annual basis as shown on the Pricing page. Prices are displayed in the currency presented at checkout.

5.2 Billing

• Subscriptions are billed in advance at the start of each billing period (monthly or annual).
• All payments are processed by Stripe. By subscribing you authorise Stripe to charge your payment method on a recurring basis.
• Annual plans are billed as a single payment for the full year.
• Billing dates are set based on the date of your first subscription payment.

5.3 Price changes

We reserve the right to change subscription prices. We will give you at least 30 days' advance notice of a price change by email. If you do not cancel before the new price takes effect, your continued use constitutes acceptance of the new price.

5.4 Failed payments

If a payment fails, we will attempt to retry. If payment is not received within 14 days of the due date, we may suspend access to paid features. We will notify you by email before suspending your account.

6. Cancellation

• You may cancel your subscription at any time from your account settings under Billing & Plans.
• On cancellation, your paid access continues until the end of the current billing period. You will not be charged again.
• After the billing period ends, your account reverts to the free tier. Your data is retained for 30 days before deletion unless you delete it earlier.
• We do not charge cancellation fees.
• If you have difficulty cancelling, contact legal@clearaihq.com and we will process it promptly.

7. Refund Policy

• During the free trial: No charge, so no refund is needed.
• Accidental or erroneous charges: If you were charged due to a billing error on our part, contact legal@clearaihq.com within 14 days of the charge. We will investigate and issue a refund if the error is confirmed.
• Annual plans: If you cancel an annual subscription within 14 days of the annual renewal date and have not materially used the Service in that period, you may request a pro-rata refund for the unused portion. Contact us to request this.
• Swedish and EU consumer rights: If you are a consumer in Sweden or the EU, mandatory consumer protection rights under Swedish law (Lag om distansavtal och avtal utanför affärslokaler, SFS 2005:59) and the EU Consumer Rights Directive may apply to your first purchase. Specifically, you may have a 14-day right of withdrawal from the date of first purchase unless you have already used the Service. Nothing in these Terms limits rights you have under mandatory law.
• Service outages: If the Service is unavailable for an extended period (exceeding 72 consecutive hours) due to a fault on our side, we will provide a service credit equivalent to the affected period.

8. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Publish spam, unsolicited communications, or content that violates any platform's terms of service or applicable law.
• Use the Service to generate or distribute misleading, defamatory, discriminatory, harassing, or illegal content.
• Infringe any intellectual property rights, including copyrights, trademarks, or trade secrets of any third party.
• Attempt to gain unauthorised access to the Service, its infrastructure, or other users' accounts.
• Reverse-engineer, decompile, or disassemble any part of the Service.
• Use automated scripts to create accounts, access the Service beyond normal use, or circumvent usage limits.
• Resell, sublicence, or offer the Service to third parties without our written consent.
• Use the Service in a way that overloads, damages, or impairs the platform's infrastructure or disrupts other users.

Violation of the acceptable use policy may result in immediate suspension or termination of your account without refund.

9. Social Media Integrations

When you connect a third-party social media account (Instagram, Facebook, LinkedIn, TikTok, Threads), you:

• Authorise us to publish content to that account on your behalf, using permissions you grant via OAuth.
• Remain solely responsible for all content published through the Service, including compliance with each platform's terms of service and community guidelines.
• Acknowledge that we are not responsible for actions taken by third-party platforms regarding your account (e.g. suspensions, API access revocation).
• Understand that third-party platforms may change or revoke API access at any time, which may affect functionality.

We do not store your social media passwords. We use OAuth tokens which you can revoke at any time from each platform's security settings or from your ClearAI HQ account.

10. AI-Generated Content

The Service uses large language models (Claude by Anthropic, Gemini by Google) to generate content, plans, strategies, and other outputs. You acknowledge that:

• AI-generated content may be inaccurate, incomplete, outdated, or inappropriate for your specific situation.
• You are solely responsible for reviewing, editing, and approving all AI-generated content before publishing or using it.
• We do not warrant that AI outputs are accurate, complete, legally compliant, or fit for any particular purpose.
• AI-generated content does not constitute legal, financial, medical, or professional advice.
• Your prompts and the outputs are processed by Anthropic and Google per their terms of service and our Privacy Policy.

11. Intellectual Property

11.1 Your content

You retain all ownership rights to content you create, upload, or save in the Service. By using the Service, you grant us a limited, non-exclusive, royalty-free licence to host, process, and transmit your content solely to provide the Service to you.

11.2 Our platform

ClearAI HQ, its software, design, trademarks, and underlying technology are owned by us or our licensors. Nothing in these Terms transfers ownership of the platform or our intellectual property to you.

11.3 Feedback

If you provide feedback or suggestions, you grant us the right to use that feedback without restriction or compensation. We are not obligated to act on feedback.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
• We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.
• We are not liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, loss of business opportunity, or reputational damage, arising from your use of the Service.
• Our total liability to you for any claim arising from or related to these Terms or the Service shall not exceed the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be limited by law. Statutory consumer rights under Swedish and EU law are not affected.

13. Indemnification

You agree to indemnify, defend, and hold harmless ClearAI HQ and its officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) content you publish through the Service; (c) your violation of these Terms; or (d) your violation of any third-party rights.

14. Termination

14.1 Termination by you

You may cancel your subscription and delete your account at any time from your account settings. Upon deletion, we will delete your personal data within 30 days (except data we must retain by law).

14.2 Termination by us

We may suspend or terminate your account with immediate effect if: (a) you breach these Terms; (b) we believe your use poses a legal or security risk; or (c) your payment remains overdue for more than 30 days. We will give you advance notice where possible, except where immediate action is required to protect the platform or other users.

14.3 Effect of termination

On termination: your right to use the Service ceases immediately. Provisions that by their nature should survive (including liability limitations, IP ownership, and governing law) will continue to apply.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email and/or in-app notice at least 14 days before they take effect. If you do not agree to the changes, you may cancel your subscription before they take effect. Continued use of the Service after the effective date constitutes acceptance.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of Sweden, without regard to conflict of law principles.

Any dispute arising from these Terms shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the courts of Stockholm, Sweden, as the court of first instance.

Consumer rights: If you are a consumer in Sweden or another EU member state, you may also be entitled to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr, or contact the Swedish National Board for Consumer Disputes (ARN) at arn.se.

17. Contact

For questions about these Terms: legal@clearaihq.com

Registered address: [TO BE CONFIRMED BY LEGAL], Stockholm, Sweden.